Refunds and exchanges
Our policy is valid for 14 days. We understand how difficult it can be to select personal belongings online. Therefore, all orders can be returned/exchanged within 14 days for a full refund with proof of purchase. Please note that you can return most bmjade items (unused) in their original packaging. Return shipping charges are not included. Additional service fees such as shipping and gift wrapping are non-refundable.
However, we will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).
If the item is in stock, you will receive a refund or exchange once we receive the returned item.
Please note that after an exchange, the item will not be eligible for a refund.
Unfortunately, if 14 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Other non-returnable items:
If the item you ordered is damaged/defective, or if you receive an incorrect or missing item, please contact us: jadeworldchina@outlook.com
Please give us a chance to provide you with better service! Our ultimate goal is to ensure you are 100% satisfied. We want to hear from you and learn where we can improve! Please feel free to send us an email. Thank you so much!
Defective items purchased within one year, with proof of purchase, may require a special promotional code for 50% off the same item.
In order to complete your return, we require a receipt or proof of purchase.
Note: Do not return purchased products to the address shown on the packaging.
Refund (if applicable)
Once your return is received and inspected, we will send you an email notifying you of the approval or denial of your refund.
If you are approved, your refund will be processed and points will be automatically credited to your credit card or original method of payment within 1 week. All shipping charges on the original order are non-refundable.
If you've done all this and still haven't received your refund, please contact us at jadeworldchina@outlook.com
Late or missed refunds (if applicable)
If you haven't received your refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next contact your bank. There is usually some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at jadeworldchina@outlook.com.
Promotional items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange the same item, please send an email to jadeworldchina@outlook.com.
gift
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the return value. The gift certificate will be mailed to you upon receipt of the returned item.
If the item was not marked as a gift at the time of purchase, or the gift giver shipped the order to themselves to give to you later, we will issue a refund to the gift giver who will be informed of your return.
freight
To return your product, you will be responsible for paying your own return shipping charges. Shipping charges are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.
Depending on where you live, the time it may take for your replacement product to reach you may vary.
You can use your own shipping method. We strongly recommend that you use a shipper that provides a tracking number so that you can track your shipment. Please be sure to keep this tracking number for your records. bmjade is not responsible for packages sent via non-traceable carriers that are lost in transit.
In addition, bmjade reserves the right to individually define and limit, refuse and/or cancel customer orders at any time.
An irregular or excessive return history indicates "victimization."
Irregular or excessive return history involving items that are worn, altered, cleaned, damaged or lost; or
Potential Fraud or Criminal Activity.
Likewise, bmjade reserves the right to limit, refuse and/or deny returns to any customer or entity (in-store and online) due to conduct similar to the above.
If you have any questions, please contact us via:
Email: jadeworldchina@outlook.com
