Contact BMjade — Real People, Real Workshop in Yunnan

We're a small, founder-led jade jewelry workshop based in Kunming, Yunnan — not a faceless online store with outsourced customer service. When you email or message BMjade, you're reaching Hong's team directly in our Yunnan workshop. We respond to every message within 24 hours, every day of the week.

Whether you have a question about a specific piece, need certificate verification, want to discuss a custom design, or just want to learn more about jade before your first purchase — we're here to help.

Email — Best for Most Inquiries

jadeworldchina@outlook.com

Email is our primary channel and the fastest way to get a detailed answer. Use email for:

  • Questions about a specific jade jewelry piece (color in different lighting, exact dimensions, internal character)
  • NGTC certificate verification or replacement
  • Custom order inquiries (specific stone, carving subject, ring size, chain length)
  • Order status, shipping, and tracking questions
  • Return, refund, or exchange requests
  • Wholesale or partnership inquiries
  • Press, media, or jade industry collaboration

We respond to every email within 24 hours.

WhatsApp / Phone — Best for Urgent Questions

+86 159 2499 0047

For time-sensitive questions or back-and-forth conversations, WhatsApp is often faster than email. Use WhatsApp or phone for:

  • Urgent shipping or delivery issues
  • Quick clarification on a piece you're about to purchase
  • Live photos or video of a specific stone (we can send you additional angles)
  • Custom order discussions where back-and-forth helps
  • International customers preferring real-time messaging

WhatsApp messages are answered Monday–Saturday, 9:00 AM – 7:00 PM China Standard Time (UTC+8). Outside these hours, expect a response by the next business morning.

Contact Form — Quick Note Below

For a quick message without leaving your inbox, fill out the contact form below. Form submissions reach our email inbox immediately and follow the same 24-hour response standard.
BMjade workshop location in Kunming, Yunnan

Visit Our Workshop

We welcome customers in Kunming who would like to visit our workshop in person — see how jade is selected, evaluated, and crafted by hand, and view pieces in natural lighting.

Workshop Address

BMjade Workshop
Run Cheng District 2, Run Cheng
Xishan District, Kunming
Yunnan, China

中国云南省昆明市西山区润城二区

Workshop Hours

Monday – Saturday: 9:00 AM – 7:00 PM (China Standard Time, UTC+8)
Sunday: Closed (online orders still accepted 24/7)

Visiting in Person

Visits are by appointment only — please email or WhatsApp at least 48 hours in advance so we can prepare specific pieces you'd like to see and ensure Hong or a senior team member is available to answer your questions personally. We do not charge for workshop visits.
BMjade founder Hong at the company workshop in Kunming, Yunnan

About BMjade

BMjade was founded in 2016 by Hong in Kunming, Yunnan, China. We source Burmese Type A jadeite from Myanmar's Hpakant region and craft authentic jade jewelry by hand in our Yunnan workshop. Every piece is independently certified by NGTC and ships with a unique serial number you can verify.

 Learn more about BMjade and our story

Connect on Social Media

For daily new arrivals, behind-the-workshop content, and customer stories:

  • Instagram — Daily new pieces, jade close-ups, customer styling photos. DM open for quick questions.
  • Facebook — Customer stories, jade education posts, and longer-form content.
  • YouTube — Video showcases of high-translucency pieces, including how light passes through real Type A jadeite.
  • TikTok — Quick visual reviews of new stones and styling tips.
  • Pinterest — Style inspiration and curated jade jewelry collections.

For purchase-related questions, please email or WhatsApp rather than DM — those channels are checked more reliably.

Browse Our Collections

While you wait for our reply, explore our jade jewelry collections:

Jade Bracelets — Solid bangles and beaded bracelets in Type A jadeite
Jade Necklaces — Pendants and bead necklaces in S925 silver and 18K gold
Jade Earrings — Studs, drops, and threaders with hypoallergenic posts
Jade Rings — Adjustable and fixed-size jade rings, hand-carved styles

Frequently Asked Questions

  • We respond to every email within 24 hours, every day of the week. WhatsApp messages sent during workshop hours (Monday–Saturday, 9 AM – 7 PM China Standard Time) are typically answered within 1–2 hours. Messages received outside those hours get a response by the next business morning.

  • Yes. We respond to email and WhatsApp messages in English. Phone calls work best for English speakers via WhatsApp voice or video — text messaging tends to be clearer than spoken phone calls due to time zone and accent considerations.

  • We're in Kunming, China — China Standard Time (UTC+8). For US East Coast, we're 13 hours ahead; US West Coast 16 hours ahead; UK 8 hours ahead; Australia (Sydney) 2 hours behind. Email is the most time-zone-friendly channel.

  • Yes — and we encourage it. Email or WhatsApp the product link and let us know what angles or lighting conditions you'd like to see (natural daylight, indoor lighting, comparison with another piece). Real jade looks different under different light, and we want you to see it as it really is before you purchase.

  • Yes. Email Hong directly at jadeworldchina@outlook.com with your concept, preferred stone color, size requirements, and budget range. Custom pieces typically take 4–6 weeks from approval to delivery and include a custom NGTC certificate. We're happy to send progress photos during production.

  • Yes. If you've purchased from BMjade, email us with your order number and certificate serial number — we'll help you verify the NGTC report and answer any questions. If you've purchased a piece from elsewhere and want a second opinion, we can offer general guidance on what to look for, but we cannot issue certificates for pieces not purchased from us.

  • Email jadeworldchina@outlook.com with your order number, or check directly in your customer account at BMjade.com. International orders ship with full tracking — you'll receive a tracking link via email once your package leaves our workshop.

  • Email us within 30 days of delivery. We'll provide return instructions and the workshop address. For details, see our Refund & Returns Policy. The original NGTC certificate must be included with any return.

  • For wholesale, retail partnership, or media inquiries, email jadeworldchina@outlook.com with the subject line "Wholesale Inquiry" or "Partnership Inquiry." Hong personally reviews all business partnership requests and responds within 48 hours.

  • WhatsApp is our primary international messaging platform. For customers in regions where WhatsApp is restricted, email is the most reliable alternative. We do not currently use Telegram, Signal, or WeChat for international customer service.