Our Quality Promise — What You Can Expect From Every Order
We've shipped to customers in over 30 countries. The standards below apply to every order, regardless of order value or destination.
| Promise | What it means |
|---|---|
| Type A guarantee | Natural, untreated guarantee｜Type A for jadeite, natural undyed material for nephrite — verified by NGTC before listing |
| NGTC certificate included | Original report with traceable serial number, in every box |
| Free worldwide shipping over $40 | Tracked delivery to all supported countries |
| 30-day return policy | Unworn items in original packaging with certificate may be returned within 30 days. Contact us first for return instructions. See full policy |
| Lifetime authenticity guarantee | Full refund if any piece is ever shown not to be the material stated |
| 24-hour email response | We respond to every email within 24 hours, every day of the week |
| Direct contact with the workshop | Email Hong's team in Kunming directly — no third-party customer service |
